Today’s call centers offer businesses a wealth of valuable features to help answer customers’ calls faster and provide efficient customer service. They route incoming callers to the right person ...

The company revealed more details about its "operational intelligence platform" for contact centers — the massive customer service operations that companies across healthcare, travel, and financial ...

BoCoPreps teams qualified 51 boys and 15 girls for next week’s state wrestling tournament. The championships will be held at Ball Arena, running Thursday-Saturday. Punching their ticket there on ...

Can a GOP candidate flip a state house seat in deep blue Allentown? Why Republicans are paying attention to upcoming special election Pennsylvania’s 22nd house District, which represents Allentown, is ...